Support Overview Users who have properly registered their products are provided with Updates / Upgrades and direct Technical Support FREE of charge for the first ninety (90) days following the initial software order. After the initial ninety (90) day period, technical support is available via E-Mail while updates / upgrades can be ordered (nominal per Server License fee). Priority Technical Support and the right to download the latest Updates / Upgrades can be continued beyond the initial ninety (90) day period through Annual Software Maintenance (ASM).

Frequently Asked Questions (FAQ): The answers to commonly asked questions can be found in these documents (which are regularly updated and expanded). General FAQ / TaskMaster FAQ (SYNC FAQ)

Support Requests All technical support inquiries are responded to as quickly as possible. Technical support for licensed avanti products are prioritized on the following basis: Annual Software Maintenance (ASM) subscribers Registered Products within the initial warranty period Un-Registered Products within the initial warranty period Registered Products outside of the warranty period Un-Registered Products outside of the warranty period Evaluation versions of the Products Promotional Products / Releases within these categories, inquiries are responded to on a First In, First Out (FIFO) basis. Required Information In order to provide the best and most expedient technical support, the following information should be obtained prior to initiating technical support: Product: Type/version Serial Number (or Evaluation version) File Server: NetWare version (5.0 / 5.1 / 6.0 / 6.5 / OES) Support Pack installed (SP1, SP3e, etc.) Transport Protocol (IP / IPX / Mixed / LAN / WAN) Volume type(s) (NSS / TFS) Client: Workstation O/S type/version Client type/version (Client32/VLM/NETx) (Only required if Client program issue) The more indepth the problem can be described and isolated (including any error message) before contacting technical support, the greater the chances are for a quick resolution. How to Contact Technical Support Call/Fax/Write or send E-Mail to: tech@avanti-tech.com Note: Technical support for Free Promotional Products / Releases is only offered via E-Mail: tech@avanti-tech.com (No support will be provided by phone or fax) Update Archives The following table contains a listing of the most recent update to the current major release for each product. Product Current Release Release Date Update Archive Size TaskMaster v4 4.20 07 nov 2008 tm_420.zip ~1087 KB TaskMaster Lite v4 (TMLite v4) 4.20 07 Nov 2008 tml_420.zip ~764 KB TaskMaster v4 User's Guide 4.20 07 Nov 2008 tmv4_mnl.pdf ~228 KB TaskMaster v4 Quick Reference Guide 4.20 07 Nov 2008 quickref.pdf ~150 KB Note: Product Registration required for Update / Upgrade eligibility. The update archives can also be accessed as follows: 'anonymous' FTP: (use E-Mail address as password) ftp://ftp.avanti-tech.com/pub/   (66.113.234.186) Updates (same major release / step-grade - e.g.: v3.01 to v3.12) For those Users, not covered by Annual Software Maintenance, who initially received or last upgraded the software more than ninety (90) days prior to the date listed for the current release, the Update can be ordered from avanti. Upgrades (new major / mid-grade release - e.g.: v3.x to v4.x or v3.1x to v3.5x) For those Users, not covered by Annual Software Maintenance, using a previous major release or a lower mid-grade release of the software, the Upgrade can be ordered from avanti. Product Registration End User Update / Upgrade Order Form (Adobe Acrobat .PDF format) Call/Fax/Write or E-Mail ( info@avanti-tech.com ) for an Update / Upgrade quotation.