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Technical Support

Current Releases
NodeMaster v1.01
17 Sep 2007 		TaskMaster v4.22
16 Nov 2009 		TaskMaster Lite v4.22
16 Nov 2009
  (Click on date for Release Notes)     (Download: Evaluation / Updates )  

Support Overview

Users who have properly registered their products are provided with Updates / Upgrades and direct Technical Support FREE of charge for the first ninety (90) days following the initial software order. After the initial ninety (90) day period, technical support is available via E-Mail while updates / upgrades can be ordered (nominal per Server License fee). Priority Technical Support and the right to download the latest Updates / Upgrades can be continued beyond the initial ninety (90) day period through Annual Software Maintenance (ASM).

Frequently Asked Questions (FAQ):
The answers to commonly asked questions can be found in these documents (which are regularly updated and expanded).
General FAQ / TaskMaster FAQ (SYNC FAQ)

Support Requests

All technical support inquiries are responded to as quickly as possible. Technical support for licensed avanti products are prioritized on the following basis:

Annual Software Maintenance (ASM) subscribers
Registered Products within the initial warranty period
Un-Registered Products within the initial warranty period
Registered Products outside of the warranty period
Un-Registered Products outside of the warranty period
Evaluation versions of the Products
Promotional Products / Releases

within these categories, inquiries are responded to on a First In, First Out (FIFO) basis.

Required Information
In order to provide the best and most expedient technical support, the following information should be obtained prior to initiating technical support:

Product: Type/version
Serial Number (or Evaluation version)
File Server: NetWare version (5.0 / 5.1 / 6.0 / 6.5 / OES)
Support Pack installed (SP1, SP3e, etc.)
Transport Protocol (IP / IPX / Mixed / LAN / WAN)
Volume type(s) (NSS / TFS)
Client: Workstation O/S type/version
Client type/version (Client32/VLM/NETx)
(Only required if Client program issue)

The more indepth the problem can be described and isolated (including any error message) before contacting technical support, the greater the chances are for a quick resolution.

How to Contact
Technical Support

Call/eMail/Fax/Write

Note: Technical support for Free Promotional Products / Releases is only offered via E-Mail: tech @ avanti-tech . com
(No support will be provided by phone or fax)

Update Archives

The following table contains a listing of the most recent update to the current major release for each product.

Product Current
Release 		Release
Date 		Update
Archive 		Size
TaskMaster v4 4.22 16 Nov 2009 tm_422.zip ~1095 KB
TaskMaster Lite v4 (TMLite v4) 4.22 16 Nov 2009 tml_422.zip ~770 KB
TaskMaster v4 User's Guide 4.22 16 Nov 2009 tmv4_mnl.pdf ~236 KB
TaskMaster v4 Quick Reference Guide 4.22 16 Nov 2009 quickref.pdf ~151 KB

Note: Product Registration required for Update / Upgrade eligibility.

Updates (same major release / step-grade - e.g.: v3.01 to v3.12)
For those Users, not covered by Annual Software Maintenance, who initially received or last upgraded the software more than ninety (90) days prior to the date listed for the current release, the Update can be ordered from avanti.

Upgrades (new major / mid-grade release - e.g.: v3.x to v4.x or v3.1x to v3.5x)
For those Users, not covered by Annual Software Maintenance, using a previous major release or a lower mid-grade release of the software, the Upgrade can be ordered from avanti.